Fraud Prevention and External Customer Communication & Compliance Operation

Abstract

The Bachelors of Business Administration (BBA) Program comprises of many theoretical and empirical learning experiences, including a required internship. An internship is a typical procedure to gain hands-on experience with theoretical courses that we have already taken in our academic lives. This internship report highlights the ideas and practical knowledge obtained while working as an intern in the External Affairs Department of bKash Limited. This department is primarily responsible for mitigating fraudulent conduct, assisting law enforcement agencies, and dealing with dispute money obtained by a fraudster or an erroneous transaction to the inappropriate owner.

The operations of External Affairs have been contributing in ensuring secured digital transaction of people, because the significance of issues related to fraud and conflict have long existed in the MFS business and the banking sector. The legislation of our nation and the enforcement agencies see such financial fraudulent acts as a serious offense. bKash takes their clients' safety and security extremely seriously, which is why, despite the fact that fraud mitigation does not produce income in any manner, capital investment both in form of resource & labor are invested into it. Bangladesh Bank, in collaboration with the BFIU, is working on the modifications of a plan, to minimize all of the risks incorporated, and bKash is fully complying with all regulations while attempting to impede the misappropriation of civilian funds. To reduce such risks, bKash employs a number of strategies that include cross-departmental coordination, including customer service, the external relations department, and, finally, product and technology.

Over the last decade, among the increasing number of technologically savvy financial enterprises bKash Limited is the largest mobile financial service provider in Bangladesh with highest market share and fast paced organizational expansion. I am really fortunate to be able to do my internship at bKash Limited in the Fraud & Dispute Management section of the External & Corporate Affairs Division. I received a peek of the company's corporate culture, work policies, CSR activities, distribution network, promotions, and future problems. This report is built on my findings while working as an intern at bKash Limited. In the report, I described my tasks and obligations as an intern, as well as the company's operating methods. I've highlighted the lessons I've learned, the obstacles I've experienced, and my recommendations based on my observations and experience. This report provides a brief preview of insights while respecting the organization's anonymity