Claims Analysis of Transportation Operations at Daraz Bangladesh Limited

Abstract

This internship report highlights my experiences as a claim analysis intern with Daraz Bangladesh Limited's Transportation Operations department. The report's objective is to provide a clear and concise overview of the organization, its different functional divisions, and its primary responsibilities, how they conduct business and my roles in this organization. This report will detail the entire transportation operation's management, from order placement to delivery to the end consumer. This study was also constructed using primary and secondary sources of information. The majority of the information came from my everyday perceptions and interactions with people. Additional data was acquired through the Organization's employee handbook, website, and relevant materials. Due to their excellent drive, Daraz Bangladesh Limited is Bangladesh's largest e-commerce organization. It was a pleasurable experience that also provided me with an excellent opportunity for learning. I have learned several business etiquettes, such as how to behave appropriately in the workplace, how to interact professionally with vendors, and how to operate within an organization from the inside, along with many other things. This internship experience enabled me to expand my horizons, sharpen my talents, and pick up a few new skills. I spent the most of my time in operations, where I was solely responsible for the claims decision making project. My daily responsibilities included reporting to work on time, appropriately assessing and resolving assigned cases, maintaining adequate claim documents, conducting data analysis and preparing dashboards and acting as a liaison between the claims team, Daraz's internal logistics team (DEX), other third-party logistics and Partner Seller Centre (PSC) team. This report aims to summarize what Daraz as an online business offers, how their many non-exclusive jobs are carried out, and how activities affect revenue.