Overview of Facilities Operations in British American Tobacco Bangladesh

Abstract

This internship report is based on my experience throughout the internship period to fulfill my graduation from the department of Business and Technology Management. It has been a great opportunity for me to have the chance to complete my internship in British American Tobacco Bangladesh (BATB). Through this report submission, I have summarized all the knowledge and experience I have gained by working here. I was recruited under the direct facilities operations department to function on various parts of Green Terrace, Shift Office and Gatehouse projects. Facilities Operations is all about managing the convenience of the work place, with every supplier in order to keep the organization’s production workflow smoother. Pandemic has brought challenges and obstacles for operation of every business so the operation facilities department of BAT Bangladesh ensures that all the operations are in proper function even in this down time. The objective of this study is to examine the overview of functional process Facility Operations. It is a sub-division of Operations. British American Tobacco Bangladesh consistently provided great results in the facilities and project management sectors throughout its history. As a result, their facility operations procedure must have a solid and valid proposition. I have given a summary of this report and how it is prepared in the first part of the report, and in the second part of the report, I have glorified British American Tobacco Bangladesh with its industrial position and market share. The third section contains an idea of the tobacco industry, and the fourth section discusses the entire cycle of facilities and project management where I worked. Finally, the second to last and final section of this report discusses the responsibilities and learnings of myself from this internship period, obstacles I've faced, solutions to the short comings and some suggestions based on my personal experience and understanding. Along with this, I maintained the weekly journal of my workings regularly and generated a power point list of necessary documents. I've included flowcharts of several projects' working processes, samples from internship works, graphical representations, and a lot of technical aspects in the analysis and interpretation section. British American Tobacco Bangladesh's Operations Department is the company's main division. Under this department the Engineering function, is doing a critical part in constructing projects more effectively. The entire approach has been outlined in detail in the report so that the report reader gets a transparent idea of how the facilities wing operates. By doing internship in this company for the past four months, I've learned about the tobacco industry and how the entire organization operates to a great extent. Facility operations are also important for providing facilities and project management for industries, office spaces, and complexes. This report is an excellent resource for learning about the Engineering and Site Services cycle of facilities and project management.